Step 1: To avail this service kindly click on request with category as “New Connection” in Janasnehni Vidyuth Sevegalu, to raise the new connection application customer no needs to login can directly apply. Under JVS customer can raise a request up to total load of 17.5KW.

Step 2: Once customer click on the new connection the disclaimer page will appear, customer needs to click on the terms and condition agreement.

Step 3: The applicant needs to select single or multiple connection.

Step 4: Provide the temporary account id if it is available.

Step 5: Select the Business or Personal, provide all the mandatory details which are required. Click save and continue.

Step 6: Provide the current address and corresponding address where the connection is required.

Step 7: Provide the Location details both latitude and longitude if you know, total build up area (m2) which should not exceed 800 m2.

Step 8: Fill all mandatory fields correctly and select the load which you required, if you are applying for multiple connection click on the add on button and select the load with appropriate nature of business. (Ref next snip)

Step 9: Upload all the necessary documents which are mandatory and click on submit.

Step 10: Once clicked on submit button, confirmation page is received. Customer can pay the amount as per the break down shown (Ref) for which the amount of load selected, also can download the submit form and demand letter.

Step 1: To avail this service kindly click on request with category as “New Connection” in other services to raise the new connection application customer no needs to login can directly apply. Under this service customer can raise a request for LT, HT/EHT AND MC/MSB.

Step 2: Once customer click on the new connection, and needs to select the appropriate application type – LT, HT, or MC

Step 3: Select the Business or Personal, provide all the mandatory details which are required. Click save and continue.

Step 4: Provide the current address and corresponding address where the connection is required.

Step 5: Provide all the miscellaneous details required for the service, for example – Power supply required, Premise location etc. Also provide the requested load which the Sum of Requested Load should be up to 150 KW or 201HP for LT / Requested Load should be less than 35000 KVA for HT/EHT and select appropriate voltage for it.

For MC/MSB - Provide the total number of applications, number of each application and total load of all the applications also select the appropriate nature of business for the main application. For MC Connection Total load in KW should be less than 35KW

Step 6: Provide the LEC (Contractor) details if it is available.

Step 7: Provide the miscellaneous details and fill all the mandatory fields.

Step 8: Once the all the fields are submitted request confirmation page will appear where customer can see the application charges break down. For normal new connection service only application fee can be paid through online, remaining additional charges needs pay by visiting the SDO office.

Step 1: To avail this service kindly click on request with category as “Tariff Change”, it will re-direct to customer login page, Customer needs to login with the correct credentials.

Step 2: In the customer dashboard select the category ‘JANASNEHI VIDHYUTH SEVAGALU’ under that select ‘Tariff Change’.

Step 3: Select the preferred account id, select the desired tariff to be changed in the ‘Requested tariff’ and choose the appropriate ‘nature of new activity’ also fill all the mandatory fields appropriately and upload all the required documents for the verification purpose of the service.

Step 4: After providing all the details click on the submit, you will receive a service request confirmation message page where you will find Request id make sure to note it down for future reference.

Step 5: Customer can pay the applicable amount as shown in the break down and one can download the Submitted form and demand letter by clicking on it.

Step 1: To avail this service kindly click on request with category as “Name change”, it will re-direct to customer login page, Customer needs to login with the correct credentials.

Step 2: In the customer dashboard select the category ‘JANASNEHI VIDHYUTH SEVAGALU’ under that select Name change/Change of Ownership.

Step 3: Select the preferred account id and fill all the mandatory fields appropriately and upload all the required documents for the verification purpose of the service.

Step 4: After providing all the details click on the submit, you will receive a service request confirmation message page where you will find Request id make sure to note it down for future reference.

Step 5: Customer can pay the applicable amount as shown in the break down and one can download the Submitted form and demand letter by clicking on it.

Step 1: To avail this service kindly click on request with category as “Load Reduction”, it will re-direct to customer login page, Customer needs to login with the correct credentials.

Step 2: In the customer dashboard select the category ‘JANASNEHI VIDHYUTH SEVAGALU’ under that select ‘Load Reduction’.

Step 3: Select the preferred account id, provide the desired load to be decrease in the ‘Load to be Reduced by’ also fill all the mandatory fields appropriately and upload all the required documents for the verification purpose of the service.

Step 4: After providing all the details click on the submit, you will receive a service request confirmation message page where you will find Request id make sure to note it down for future reference.

Step 5: Customer can pay the applicable amount as shown in the break down and one can download the Submitted form and demand letter by clicking on it.

Step 1: To avail this service kindly click on request with category as “Load Enhancement”, it will re-direct to customer login page, Customer needs to login with the correct credentials.

Step 2: In the customer dashboard select the category ‘JANASNEHI VIDHYUTH SEVAGALU’ under that select ‘Load Enhancement’.

Step 3: Select the preferred account id, provide the desired load to be increased in the ‘Load to be Enhanced by’ also fill all the mandatory fields appropriately and upload all the required documents for the verification purpose of the service.

Step 4: After providing all the details click on the submit, you will receive a service request confirmation message page where you will find Request id make sure to note it down for future reference.

Step 5: Customer can pay the applicable amount as shown in the break down and one can download the Submitted form and demand letter by clicking on it.

The services provided in this Portal are:

• 1:Account Summary

• 2:View /Pay Bill

• 3:Consumption History

• 4:Consumption Calculator

• 5:Billing and Payment History

• 6:Update Profile

• 7:Change Credentials

• 8:New Connection

• 9:Service Request/Complaints

There are 2 options:

1: For Quick Payment: User needs to click on “Online Payment”. No Registration is required. Registered Users can also avail this Facility.

2: For Registered Users: The User to click on Account Summary -> Pay Bill. Select the Account ID and proceed.

Yes. Advance Bill Payment Option is Available in pay in advance in customer portal. Please enter the desired Amount in the Free Text Field.

RR No. is the power supply connection number, painted on the meter board. This is also Printed on the monthly Electricity Bills.

Account ID is a 10 Digit Unique No. and should be used by the User for all future communication with the Utility. It is Printed on the Electricity Bills and should be used for Registering to the Consumer Portal.

1: Registered Sale or Gift or Partition deed

2: Khata certificate

3: Latest Tax paid receipt

4: Registered Lease Deed

5: Occupancy certificate

6: Solar Water Heater Compliance

7: Guardianship Certificate

8: Photo copy of PAN or TAN card

9: Partnership firm or deed

10: Indemnity bond Submitted

11: Non-engagement of Child labour

12: Geni and pahani pathrike

13: NOC to lift water

14: Tatkal Urgency Document

15: Sanctioned Plan from Competent Authority

16: Registered Architect Plan

17: Contractor Completion and Test Report

18: Consent Letter for Trespassing

19: Wiring Diagram

20: Indemnity Bond

21: Signed Power supply agreements

HT is High Tension, LT is Low Tension and EHT is Extra High Tension.

Once the payment is done successfully, confirmation message would be displayed on the screen, and also there is a provision to print the acknowledgement. An e-receipt would also be sent to the Email ID that was entered at the time of making payment.

You may contact Customer Care -1912

In the event, that money is Debited from the Bank Account, but Payment Acknowledgement has not got Generated, please abstain from making a Payment again for the same Bill. Please wait for 24 Hours for Bill Desk to confirm with the Bank and update the Payment. Bill Desk would be Emailing the Acknowledgement to the Email ID provided by the User, after obtaining the Confirmation from the Bank. User can directly Contact Bill Desk at @billdesk.com or 080-25586664

“ASD” means Additional Security Deposit as specified under Clause 6 of K.E.R.C. (Security Deposit) Regulations, 2007. Notified in Karnataka Gazette dated 11.10.2007. All the Consumers shall at all times maintain with the Licensee an amount equivalent to fixed charges/demand charges plus energy charges corresponding to consumption for two months (2 MMD) in case of monthly billing and three months (3 MMD) in case of bi-monthly billing as Security Deposit towards the electricity supplied/to be supplied to them against any default in payment during the period the Agreement for supply of energy is in force.

If the shortfall is less than Rs.200/- in case of LT categories and Rs.1000/- in respect of HT installations, the same need not be demanded.

Where the Consumer is required to pay Additional Security Deposit, ESCOM will serve a minimum 30 day's notice containing necessary particulars effective from 1st day of April of that year. ASD shall be paid within 30 days of the date of demand.

Yes, Consumer may file his/her objections within 7 days from the date of receipt of such demand notice to the office of the issue of such demand notice [i.e., Local Assistant Executive Engineer Elec., C,O&M Sub-division]. The amount of ASD demanded may be revised based on the information, if any, furnished by the Consumer within 7 days of the receipt of objections. In case of revised demand, the payment shall be made within 15 days of the date of revised demand.

If a Consumer fails to pay the Security Deposit demanded, ESCOM shall disconnect the power supply to the installation without further notice. Any arrears due on this account shall be deemed to be arrears of electricity charges.

ASD shall be paid in the form of cash/demand draft/e-payments via Debit card/Credit Card/Net Banking through ESCOM website.

Yes. The Licensee shall pay interest on Security Deposit (ISD, ASD & Meter Security Deposit) of the Consumer as specified under K.E.R.C. (Interest on Security Deposit) Regulations, 2005.

The Licensee, on termination of the agreement by either party will refund security deposits (if any) after adjustment of dues, if any, within two months from the date of termination failing which interest at 1 % per month shall be payable on the deposits for the actual days of delay.

3 working days (24 hours) after registration and payment made.

Only for LT applications

1: Utility in its continuous endeavor to improve consumer services, has tied up with multiple payment gateways, to offer a simple, convenient and a secured way of making payment of electricity Bills online.

2: A consumer who wishes to make online payment may or may not register

3: On completion of a successful transaction, an acknowledgment would get generated by the Payment Gateway and print option would also be available. An email would also be sent at the mentioned Email ID

Please click on below link to see the latest charges
Schedule of charges for New Connection

These charges are indicative only. The actual charges are to be paid as per the Demand Letter issued by the SDO